I regret even signing up with this company. The worse was a lady by the name of Marlo V. The staff spoke to maliciously, were extremely disrespectful, and argumentative. I called customer service a few months later to inquire about billing and that is when I was met with rudeness. Needless to say after about 10 days I no longer accessed Kareo software.
I called to speak to a 'coach' and was advised that my assigned representative was no longer available and that someone else would contact me. It was missing a few things that I needed for my practice. I tried the software for a few days and realized I did not like the software. Well I was sold on the 'try free for 30 days'.
Initially when presented with the system- the customer service staff were extremely nice: offering to help, suggesting ways to may documenting easier, and offering extended services such as a billing solution. PROS: The best aspect of the product was how quickly the services were implemented and available to my practice.ĬONS: I selected Kareo out of several electronic record companies.
The medical professionals can communicate with the patients too through this messenger. Kareo comes with a built in messenger which the medical practitioners can use to communicate with each other quickly. When a patient wants a prescription for a common medical problem, he can get one from the phone through the automatic prescription system. The electronic prescription system in Kareo is yet another useful feature that saves a lot of time for medical practitioners that they otherwise invest in taking phone calls. The ability of Kareo to connect with insurance companies in real time allows the medical professionals to quickly ascertain the eligibility of patients for insurance. Through proper tracking of patient’s payment records, the medical authorities can sort out the patients with outstanding dues. Keeping the patient records through Kareo allows the medical professionals to track the health record of each patient, and manage their billing. The software also provides the users with the features to create performance and productivity rules.Īpart from tracking the patient data, Kareo has tools for analysis and reporting which the medical practitioners can leverage to generate different types of reports. Kareo has a fully customizable dashboard for the users, which they can use to display, track, and analyze the patient information.
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